Terms & Conditions

Terms and Conditions

(Please read carefully as they set out our respective rights and obligations. Once you begin your tour, by default you accept these terms and conditions.)

Tour Operation
FM Tours shall be responsible to provide all services as mentioned in reserved / selected package / program on receipt of 100% pre-payment prior to departure from origin.  We always try our best not to change or alter original package as advertise on web site, however in case we are unable to follow the original itinerary due to any reason beyond the control of FM Tours, like strike, riot, political disturbance, floods, earth quake, requisition of hotels / motels by government, land slides or acts of God, we shall be pleased to arrange alternate arrangements regarding itinerary / hotel accommodation of similar class, however we shall not be held responsible on account of changes made due to unavoidable circumstances.

 

Package Rate
All rates for domestic tours / packages / hotel and transport rates are in Pak Rupee. All rates are valid till expiry date as mentioned at the end of each package, however all additional or extra services, if required by buyer (s) shall be charged separately.

 

Transport
As a policy we always use air-conditioned vehicles for sightseeing tours and long distance transfers, hence 4WD non air-conditioned jeeps are used on mountain roads in Hunza, Skardu, Naran, Shogran and Chitral valleys.

Please note according to country law smoking is strictly prohibited on board

 

Reservation policy
You can buy any tour package or reserve a hotel or vehicles with 30% of total cost, whereas balance payment shall be collected  prior to departure.

 

Cancellation policy

We need a minimum number of 6 to operate a tour. We give until 3pm the day prior to the tour to reach this number and will then contact customers with details of cancellation.


Tour Packages 100% refunds if cancelled at least 10 days prior to departure.
25% refund if cancelled 7 days prior to departure.
50% refund if cancelled 5 days prior to departure.
No refund, if cancelled 1 ~ 4 days prior to departure.

Transport 100% refund if cancelled 7 days in advance.
25% refund if cancelled 3 days in advance.
50% refund if cancelled 2 days in advance.
No refund if cancelled 48 hours before date / time of duty.

Hotels All hotels have different cancellation policy, hence cancellation policy shall be advised at the time of reservation.

 

Insurance

There is no travel insurance cover included in the price of the ticket.
We take no responsibility for any injuries or loss to you incurred whilst you are taking part in any optional activities that are outside our all inclusive package.  We accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour.

 

Weather Conditions

Under no circumstances can we be held responsible for weather conditions. No ticket can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.

 

Emergency Contact / Support Desk
Round the clock emergency support is available, if required by our valued clients.

For further information, please do not hesitate to contact us.